Customer Service Done Right

Program Description:

Efficient and effective  customer service is the key to a successful business. Customer service is the service and care you offer your customers before and after they buy and use your products or services.

As per research conducted by researches and experience here are key concepts of customer services:

• Persuasive Speaking Skills
• Empathy
• Adaptability
• Ability to Use Positive Language
• Clear Communication Skills
• Self-Control
• Taking Responsibility
• Patience
• Effective Listening
• Attentiveness
• Time Management
• Willingness to Improve
• Knowledge
• Ability to Admit You Don’t Have the Answer
• Thick Skin

We will help you navigate through the above key concepts.

Areas covered in a Workshop offered by EmpoweredProfessionals :

• Recognize The Essentials To Customer Satisfaction
• Recognize Human Needs
• Listen effectively
• Handle Complaints With Finesse
• Minimize Conflict In Dealing With Difficult People

Workshop Details:

Workshop Instruction: This workshop will be conducted Live-On-Line or Face-To-Face

Duration: 6 hours

Certificate: Presented upon completion

Participant Minimum Group Size: 3.

Participant Fee:  $620 per Participant.

Face-To-Face Instruction: This workshop could be conducted at your organization or a location convenient to you at an additional cost.

Program Customization: We are happy to customize our program as per your organizational requirements.

Contact Us:                                                                                           
Our Admin Team is here to help: Tel: 905-604-7741       Email:  team@empoweredprofessionals.ca